1. Acceptance of Terms
By accessing and using greengardenlifeus.com (the “Website”), you accept and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our Website or services.
🌱 Important: These terms apply to all visitors, users, and customers who access or use any part of our Website or services.
2. User Obligations and Responsibilities
2.1 Account Responsibility
If you create an account on our Website, you are responsible for:
- Maintaining the confidentiality of your account and password
- All activities that occur under your account
- Providing accurate, current, and complete information
- Notifying us immediately of any unauthorized use of your account
2.2 Acceptable Use
You agree not to use the Website to:
- Violate any applicable laws or regulations
- Infringe upon our intellectual property rights or the rights of others
- Upload or transmit harmful code, viruses, or malicious software
- Attempt to gain unauthorized access to our systems or other users’ accounts
- Engage in any activity that disrupts or interferes with our services
2.3 Age Requirement
You must be at least 18 years old to place an order on our Website. By placing an order, you confirm that you meet this age requirement.
3. Products and Services Description
3.1 Plant Descriptions
We strive to provide accurate descriptions and images of all our plants, including:
- 🌿 Air Plants & Tropical Houseplants: Epiphytic plants that don’t require soil
- 🌵 Succulents and Cacti: Drought-tolerant plants with water-storing capabilities
- 🏡 Houseplants (4″ & 6″ Pot): Indoor plants in standard nursery sizes
- ⭐ Rare Houseplants: Limited availability plants with specific care requirements
- 🐾 Pet Friendly Houseplants: Plants verified as non-toxic to pets
- 💡 Light Requirement Categories: Plants categorized by their light needs (Bright Light, Low Light, etc.)
3.2 Product Variations
As living organisms, plants may vary slightly from their product images in size, shape, or exact coloration. These natural variations are not considered defects.
3.3 Garden Supplies
Our Garden Supplies section includes soil, fertilizer, tools, and other gardening accessories. These are subject to different return policies than live plants (see Section 7).
🌿 Plant Care Responsibility: Once plants are delivered, their ongoing health depends on proper care according to the provided care instructions. We are not responsible for plant health issues resulting from improper care after delivery.
4. Ordering and Payment Terms
4.1 Order Process
- Order Placement: Select your plants and add them to your cart
- Order Confirmation: You will receive an email confirmation after placing your order
- Order Processing: We prepare orders within 1-2 business days after payment confirmation
- Order Changes: Contact us immediately if you need to modify or cancel an order. We cannot guarantee changes once processing has begun
4.2 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely through encrypted payment gateways. We do not store your complete payment card information on our servers.
4.3 Pricing and Taxes
All prices are listed in US dollars. You are responsible for any customs duties, import taxes, or other fees imposed by your country’s customs authorities.
4.4 Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability issues
- Errors in product or pricing information
- Suspected fraudulent activity
- Shipping restrictions to your location
5. Shipping and Delivery
5.1 Shipping Regions
We ship globally with the following exceptions:
- Some remote regions (determined by carrier limitations)
- Parts of Asia for logistical reasons
If you are unsure whether we ship to your location, please contact us before ordering.
5.2 Shipping Options
- Standard Shipping ($12.95): Via DHL or FedEx. Delivery in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50 via EMS. Delivery in 15-25 business days after dispatch
5.3 Delivery Times
Delivery times are estimates and may vary due to:
- Customs processing delays
- Weather conditions
- Carrier delays
- Local delivery issues
We are not liable for delays caused by factors beyond our reasonable control.
5.4 Receiving Your Order
You are responsible for:
- Providing an accurate shipping address
- Being available to receive perishable plant shipments
- Inspecting plants upon delivery and reporting issues within 48 hours
- Understanding and complying with your country’s plant import regulations
6. Returns, Exchanges, and Refunds
6.1 General Return Policy
We accept returns and exchanges within 15 days of delivery, provided:
- The item is unused and in its original condition
- It is in its original packaging (including the original 4″ or 6″ pot for plants)
- You contact us within the 15-day window to initiate the return
6.2 Live Plant Returns
For live plants, please contact us within 48 hours of delivery if there are any signs of damage or health issues. We will work with you to find the best solution, which may include:
- Partial refund
- Replacement plant
- Store credit
6.3 Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- All plants in our “Rare Houseplants” collection
- Opened or used Garden Supplies (soil, fertilizer, tools)
- Personalized or custom items
- Digital products (care guides, downloadable content)
Exception: If you receive a damaged or incorrect non-returnable item, contact us immediately at [email protected].
6.4 Return Process
- Contact our support team within 15 days of receipt
- Provide your order number and reason for return
- Include 2-3 clear photos for damaged items
- Receive RMA number and instructions
- Ship item back to provided address
- Wait for processing and refund (5-7 business days after we receive the return)
6.5 Refunds
- Refunds are issued to the original payment method
- Processing time: 5-7 business days after we receive the returned item
- Bank processing may take an additional 3-10 business days
- Original shipping fees are non-refundable unless the return is due to our error
7. Intellectual Property
7.1 Our Content
All content on this Website, including but not limited to:
- Text, graphics, and logos
- Plant descriptions and care information
- Product images and photographs
- Website design and layout
is the property of Green Garden Life Store or our content suppliers and is protected by international copyright and intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this Website. This license does not include:
- Resale or commercial use of the Website or its contents
- Collection and use of any product listings, descriptions, or prices
- Derivative use of the Website or its contents
- Downloading or copying account information for the benefit of another merchant
- Any use of data mining, robots, or similar data gathering and extraction tools
7.3 User-Generated Content
If you submit content to our Website (reviews, photos, comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, and display such content in any media.
8. Limitation of Liability
8.1 General Limitation
To the fullest extent permitted by applicable law, Green Garden Life Store shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, use, goodwill, or other intangible losses
- Damages resulting from your access to or use of, or inability to access or use, the Website or services
- Any conduct or content of any third party on the Website
- Any content obtained from the Website or services
8.2 Plant-Specific Limitations
As a seller of live plants, our liability is specifically limited regarding:
- Plant health after delivery (dependent on customer care)
- Natural variations in plant appearance, size, or growth patterns
- Plant compatibility with specific environments or conditions
- Allergic reactions or interactions with pets (despite our “Pet Friendly” designations)