Privacy Policy

Hello, plant parent! Just as we nurture our Tropical Houseplants and carefully package our Succulents and Cacti, we are deeply committed to nurturing the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit greengardenlifeus.com or make a purchase from our global community of plant lovers.

Our store is designed for plant enthusiasts—from those seeking their first Easy Care Houseplant to collectors browsing our Rare Houseplants collection. We value transparency and security as much as you value the perfect light for your Low Light Houseplant. Please take a moment to read through our policy.

1. Information We Collect

To provide you with a seamless and secure shopping experience—from browsing to unboxing—we collect the following types of information:

• Personal Identifiers: Name, email address, shipping and billing address, and phone number, which we use to process your order, send confirmations, and arrange delivery of your 6″ Pot houseplants or Garden Supplies.
• Payment Information: When you check out using Visa, MasterCard, JCB, or PayPal, our certified payment partners process your transaction. We do not store your full credit card details on our servers.
• Order History: Details of the plants you’ve purchased, such as Hoya varieties or Pet-Friendly Houseplants, to improve your future shopping experience and provide customer support.
• Website Interaction Data: Information about how you browse our site, including pages viewed, time spent, and selections made via menus like Light Requirements or Plant Sizes.
• Technical Data: IP address, browser type, device information, and approximate location (country/region) to ensure our site functions correctly and to comply with regional regulations.

2. How We Use Your Information

Your data helps us cultivate a better experience for you:

• To process and ship your orders worldwide (excluding certain remote regions).
• To communicate with you about your order, provide customer support via [email protected], and respond to your inquiries.
• To improve our website, product offerings, and services based on how you and others interact with our collections like Bright Light Houseplants or Air Plants.
• To send you relevant information about plant care, new arrivals, or promotions—only if you’ve opted in. You can unsubscribe at any time.
• To prevent fraud and ensure the security of our checkout process, which is protected with SSL encryption.

3. Sharing and Disclosure of Information

We treat your personal information like a rare plant—with care and respect. We do not sell your data. We only share it in the following circumstances:

• Service Providers: With trusted partners who help us operate our store, such as payment processors (PayPal, etc.), shipping carriers, and email service providers. They are contractually obligated to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose information to authorities.
• Business Transfers: In the event of a merger, sale, or transfer of our assets, customer information may be transferred as part of that transaction, with notice provided.

4. Data Storage and Security

Your financial and personal data security is our priority. We are based in Charlotte, US, but we serve customers globally.

• Storage: Data is stored on secure servers with access limited to authorized personnel.
• Security Measures: We use industry-standard SSL encryption technology to protect data transmitted during checkout—similar to the protective packaging we use for your plants. We regularly review and update our security practices.
• Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access & Correction: You can request access to the personal data we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
• Opt-Out: You can opt out of marketing communications by clicking the “unsubscribe” link in any email.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals. You can manage tracking through your browser settings (see Cookie section below).

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like many online stores, we use cookies and similar technologies to help your digital journey thrive:

• What are cookies? Small data files placed on your device that help us remember your preferences, understand how you use our site (e.g., browsing Plant Categories), and improve site functionality.
• How we use them: To keep items in your cart while you browse, analyze site traffic, and personalize your experience based on interests like Air Purifier Houseplants or Shop Plants.
• Your control: You can manage or disable cookies through your browser settings. Note that some features, such as the shopping cart, may not function properly if cookies are disabled.

7. International Data Transfers

We ship plants globally (with some exceptions) and may transfer and process your data in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it occasionally.